NHTSA Complaint #11257289 — 2019 TOYOTA RAV4

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	11257289
Vehicle	2019 TOYOTA RAV4
Component	STRUCTURE
Date of Incident	June 7, 2019
Date Filed	September 23, 2019
Mileage	48 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

TL* THE CONTACT OWNS A 2019 TOYOTA RAV4. THE CONTACT STATED THAT THERE WAS AN OBSTRUCTION REFLECTING OFF THE DASHBOARD ONTO THE DRIVER'S SIDE REARVIEW MIRROR. CHEROKEE COUNTY TOYOTA (301 LIBERTY BLVD, CANTON, GA 30114, (770) 704-9525) WAS CONTACTED AND SUGGESTED THAT THE CONTACT TRY TO GET USED TO THE REFLECTION ISSUE. THE DEALER TRIED TO GET THE CONTACT TO SWITCH TO A CAMRY, BUT SHE REFUSED. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER AND A CASE MANAGER. THE MANUFACTURER PROMISED A CALL BACK AND SCHEDULED AN APPOINTMENT, BUT IT WAS NOT KEPT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 48. *JS

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