NHTSA Complaint #11257254 — 2017 FORD EXPLORER

I PURCHASED A 2017 FORD EXPLORER LIMITED SUV AT THE WINNIPEG,CANADA FORD 4S (MID-TOWN FORD SALES LIMITED ) IN JULY 2017. TIRE MODEL: 255/50R20 105H VENTUS S1 NOBLE 2. IT WAS FOUND THAT THE FOUR TIRES ABRASION MORE SERIOUS THAN OTHER VEHICLES UNDER NORMAL USE. IT WAS DISCOVERED THAT THE FOUR TIRES OF THE CAR HAD DIFFERENT PEELING SKIN PHENOMENA, AND THE TIRES HAD A SLOW LEAKING AIR PHENOMENON IN JULY 2019. AFTER THAT, I NEED TO REPLENISH THE AIR OF TIRES 2-3 DAYS REGULARLY IN ORDER TO KEEP THE TIRE PRESSURE. I CONTACTED THE MID-TOWN FORD SALES WHERE WE BOUGHT THE CAR AFTER DISCOVERING THIS PROBLEM, UNFORTUNATELY, THEY SAID THAT THEY ARE NOT RESPONSIBLE FOR THE TIRE, AND LET ME CONTACT HANKOOK TIRE MANUFACTURERS TO FEEDBACK THE PROBLEM BY MYSELF. I HAVE TRIED TO CALL THE HANKOOK CUSTOMER SERVICE SEVERAL TIMES FROM JULY, BUT THERE IS NOBODY ANSWERS. I ASKED THE LOCAL HANKOOK DEALERS IN WINNIPEG, THEY TOLD ME THAT I CAN ONLY GET FEEDBACK WITH HANKOOK HEADQUARTERS. NOW I FEEL THAT THE SKIN PEELING OF TIRES ARE GETTING MORE AND MORE SERIOUS WHEN DRIVING EVERY DAY. I AM WORRIED THAT THE TIRE WOULD BE BURST EVERY TIME WHEN I AM DRIVING. I SEARCHED ON THE INTERNET THAT THE TIRE HAD BEEN HAVING PROBLEMS FOR A LONG TIME. NHTSA ID NUMBER: 10127409 SSM: 46905. I DON'T KNOW WHY I HAVE NEVER RECEIVED A RECALL NOTICE FROM FORD. WHEN I WENT TO FORD 4S(MID TOWN FOR SALES), THEY SAID THAT THEY DID NOT HAVE ANY CLUE, THEY DID NOT ANYTHING ABOUT THIS ISSUE, AND ASK ME TO I CONTACT HANKOOK, BUT THEY DID NOT GIVE ME ANY CONTACT INFORMATION FOR THE HANKOOK. THERE IS NO CLEAR CUSTOMER SERVICE PHONE ON HANKOOK OFFICIAL WEBSITE. I AM SO DISAPPOINTED AND I DON'T KNOW HOW TO SOLVE THIS PROBLEM.