NHTSA Complaint #11256908 — 2013 DODGE DURANGO

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. AFTER DRIVING AND STOPPING THE VEHICLE, THE CONTACT OBSERVED SMOKE COMING FROM THE HOOD ON THE FRONT PASSENGER SIDE. THE CONTACT OPENED THE HOOD AND NOTICED THAT THE ENGINE COMPARTMENT WAS ENGULFED IN FLAMES THAT REACHED APPROXIMATELY TWENTY FEET HIGH. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. FIRE REPORT NUMBER: [XXX] WAS FILED. THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 93,000. *DT *AS *DT CONSUMER STATED I STOPPED THE VEHICLE IN FRONT OF MY HOME ON HAMPDEN ST, AND NOTICED A PUFF OF SMOKE FROM THE FRONT PASSENGER SIDE HOOD. I THEN SHUT CAR OFF AND PROCEEDING TO EXIT THE VEHICLE AND OPEN THE HOOD. WHEN I DID THAT, LARGE FLAMES SHOT OUT FROM THE PASSENGER SIDE FRONT END. I IMMEDIATELY CALLED 911. CONTACT STATED 2 WEEKS BEFORE, OIL CHANGE WAS THE ONLY SERVICE DONE TO THE VEHICLE. VEHICLE WAS TOWED BY TALLY'S TOW COMPANY AND DEEMED A TOTAL LOSS. THE CAR IS CURRENTLY BEING HELD AT INSURANCE AUTO AUCTION.*JB*DT *TR *DT ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB