NHTSA Complaint #11256860 — 2017 CHRYSLER PACIFICA

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED FOR APPROXIMATELY THREE TO FOUR SECONDS WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AUTO PLAZA CHRYSLER DODGE JEEP RAM FARMINGTON (970 E WOODLAWN DR, FARMINGTON, MO 63640, (573) 431-7800) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION MODULE DEFAULTED AND THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 74,300.