NHTSA Complaint #11256742 — 2016 FORD EXPLORER

AT JUST 36,300 MILES THE ELECTRONIC STEERING RACK HAS FAILED. A SIMPLE GOOGLE SEARCH SHOWS NUMEROUS FORD VEHICLES WITH THIS ELECTRONIC STEERING SYSTEM HAVING ISSUES WITH AS MANY OR LESS MILES. OF COURSE IT IS OUT OF THE BUMPER TO BUMPER COVERAGE AT THIS POINT. THE STEERING MECHANISM FELT AS THOUGH IT WAS A MANUAL STEERING SYSTEM WHEN IT FAILED AS I WAS ON MY WAY HOME FROM WORK ON A VERY BUSY HIGHWAY. THE WHEEL DOESN'T RETURN TO CENTER AFTER TURNING AND NEEDS TO BE BROUGHT BACK MANUALLY. I'M GLAD THIS DIDN'T RESULT IN A CRASH BUT EASILY COULD HAVE. FORD SHOULD ISSUE A RECALL BEFORE SOMEONE GETS KILLED. AT A COST OF OVER $2000 DOLLARS FOR THE REPAIR, I HAVEN'T BEEN ABLE TO AFFORD IT AND HAVE HAD TO RELY ON OTHERS TO GET BACK AND FORTH TO WORK.