NHTSA Complaint #11256478 — 2016 FORD EXPLORER

TRAVELING SOUTH ON HWY65 IN ALABAMA, WE STOPPED AT A REST STOP. WHEN WE STARTED THE EXPLORER BACK UP, THE POWER STEERING ASSIST FAULT ERROR MESSAGE CAME ON AND WE DID NOT HAVE POWER STEERING AT ALL. WE DROVE TO ANOTHER EXIT AND TURNED OFF THE EXPLORER AND THE ERROR MESSAGE WAS GONE AND WE HAD POWER STEERING BACK. WE TRAVELED BACK HOME AND I CALL MY LOCAL FORD DEALER FOR AN APPOINTMENT. I WAS JUST INFORMED THAT I NEED A NEW ELECTRONIC STEERING GEAR AT $2500. MY 2016 EXPLORER HAS ABOUT 47,000 MILES. THIS IS UNACCEPTABLE TO HAVE A POWER STEERING ISSUE ON AN EXPLORER WITH LOW MILEAGE. I BELIEVE THIS IS AN ON-GOING PROBLEM WITH FORD AND THE EARLIER RECALLS OF THIS SAME ISSUE WITH EXPLORERS. ACCIDENTS ARE GOING TO HAPPEN, WHICH WILL BE TRAGIC KNOWING FORD COULD RECALL AND REPAIR THIS ISSUE BEFORE SOMEONE IS KILLED WHEN THEIR POWER STEERING JUST GOES OUT!