NHTSA Complaint #11256374 — 2013 FORD ESCAPE

PASSENGER FRONT DOOR WILL NOT CLOSE, WHILE DRIVING SATURDAY 9/14/2019 APPROXIMATELY 7:30 PM MY PASSENGER FRONT DOOR FLEW OPEN. I WAS TRAVELING APPROXIMATELY 25 MPH WHEN THIS HAPPENED AND HAD NO PASSENGER IN MY VEHICLE. I TRIED NUMEROUS TIMES TO CLOSE THE DOOR, BUT IT WILL NOT CLOSE. I HAVE HAD TO TIE THE DOOR CLOSED (A PICTURE IS ATTACHED). THIS VEHICLE WAS PART OF A RECALL BACK IN OCTOBER 2016 #16S30 AND WAS FIXED ON 5/15/2017. I CALLED MY LOCAL FORD DEALERSHIP AND THEY SAID BECAUSE THE RECALL WAS ALREADY FIXED I WOULD HAVE TO PAY FOR THIS REPAIR. I DO NOT FEEL THAT I SHOULD HAVE TO PAY FOR THIS REPAIR AND WOULD LIKE TO KNOW IF THERE HAVE BEEN ANY OTHER OCCURRENCES OF THIS HAPPENING. I HAVE REACHED OUT TO FORD MOTOR COMPANY BUT HAVE YET TO HEAR BACK FROM THEM. I HAVE ATTACHED THE RECALL NOTICE AND PRICE QUOTE FOR ME TO HAVE THIS REPAIRED. THANK YOU FOR YOUR HELP AND I LOOK FORWARD TO HEARING FROM YOU SOON, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT