NHTSA Complaint #11256347 — 2016 FORD EXPLORER

THE EXHAUST FUMES AND CARBON MONOXIDE ARE PRESENT IN THE VEHICLE'S CABIN WHILE DRIVING. THE CAR WAS SERVICED AT THE FORD DEALER TWICE FOR THIS PROBLEM. FIRST TIME WAS AFTER FORD ISSUED AN OFFICIAL " CUSTOMER SATISFACTION PROGRAM" RELATED TO THIS ISSUE. SINCE I WAS CONSTANTLY DEALING WITH DIZZINESS, NAUSEA, AND OTHER SYMPTOMS CONSISTENT WITH CARBON MONOXIDE POISONING I TOOK THE CAR TO THE DEALER AGAIN. I WAS TOLD THAT THE PREVIOUS "REPAIR" WAS NOT DONE PROPERLY AND NEEDED TO BE CORRECTED. THE "CORRECTION" DID NOT HELP. THE CARBON MONOXIDE METER I KEEP IN THE CAR FREQUENTLY SOUNDS THE ALARM AND SHOWS ELEVATED LEVELS OF CO. THE HIGHEST LEVEL I HAVE SEEN WAS 52 PPM BEFORE OPENING ALL WIDOWS. I HAVE MULTIPLE VIDEO RECORDING OF THE METER READING GOING UP WHILE DRIVING. NOW I'M DRIVING WITH WINDOWS OPENED AND AC OFF TO AVOID GETTING SICK. I CONTACTED THE DEALER, THEY PROMISED TO CONTACT FORD FOR SOME SUGGESTIONS. I MADE MULTIPLE ATTEMPTS TO FOLLOW UP AND EVERY TIME I HEARD THAT FORD DID NOT ANSWER YET.