NHTSA Complaint #11256118 — 2004 TOYOTA 4RUNNER

TL* THE CONTACT OWNS A 2004 TOYOTA 4RUNNER. THE CONTACT DISCOVERED THAT THE ENTIRE UNDERCARRIAGE OF THE VEHICLE WAS RUSTED. DUE TO THE RUST, THE BRAKE LINES STARTED TO RUST AND CAUSED THE VEHICLE TO HAVE COMPLETE BRAKE FAILURE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THE ENTIRE UNDERCARRIAGE HAD ACCUMULATED RUST, WHICH LED TO THE BRAKE FAILURE. THE MECHANIC RECOMMENDED THAT THE CONTACT GET RID OF THE VEHICLE. THE CONTACT HAD THE BRAKE LINES REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE VIA EMAIL, BUT THE CONTACT HAD NOT RECEIVED A RESPONSE. THE CONTACT SPOKE WITH KOONS WESTMINSTER TOYOTA (375 BALTIMORE BLVD, WESTMINSTER, MD 21157, 410-876-6400), BUT THEY DID NOT ASSIST. THE BRAKE LINES WERE REPAIRED; HOWEVER, THE RUST STILL REMAINED. THE FAILURE MILEAGE WAS 180,000.