NHTSA Complaint #11256106 — 2014 NISSAN PATHFINDER HYBRID

TL* THE CONTACT OWNS A 2014 NISSAN PATHFINDER HYBRID. THE CONTACT STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED FOR THE THIRD TIME. THE CONTACT WAS THE ORIGINAL OWNER. THE WARRANTY EXPIRED AND THE REPAIR COSTS FOR THE THIRD TRANSMISSION WOULD EXCEED $5,000. WHILE DRIVING, THE CONTACT HEARD A BANG SOUND AND THE VEHICLE SEIZED. THE VEHICLE WOULD NOT SHIFT INTO REVERSE OR DRIVE. THE VEHICLE WAS TOWED TO TWO DIFFERENT DEALERS AT THE CONTACT'S EXPENSE. THE FIRST UNKNOWN DEALER CHARGED $300 TO TOW THE VEHICLE AND DID NOT HAVE A CERTIFIED HYBRID TECHNICIAN TO REPAIR THE VEHICLE. THE VEHICLE WAS TOWED TO ROUTE 46 NISSAN (440 US-46, TOTOWA, NJ 07512, 973-339-7048) WHERE IT WAS DIAGNOSED THAT A NEW TRANSMISSION WAS NEEDED. THE FIRST TRANSMISSION REPLACEMENT WAS AT 60,000 MILES WITH A WARRANTY FOR UP TO 100,000 MILES. THE SECOND TRANSMISSION WAS REPLACED AT 125,000 MILES. THE MANUFACTURER STATED THAT THEY WOULD NOT COVER THE REPAIRS AFTER THE WARRANTY EXPIRED. THE MANUFACTURER PROVIDED A CASE NUMBER, BUT HAD NOT YET CALLED THE CONTACT BACK. THE FAILURE MILEAGE WAS 180,000. THE VIN WAS UNKNOWN.