NHTSA Complaint #11256038 — 2017 CHEVROLET CORVETTE

I AM THE ORIGINAL OWNER OF A 2017 CORVETTE GRANDSPORT CONVERTIBLE. WITH UNDER 6,000 MILES, I NOTICED A WHIRRING SOUND FROM THE FRONT WHEELS IN JULY 2019. INITIALLY I THOUGHT IT WAS DUE TO THE ROAD. THEN I NOTICED A VIBRATION IN THE STEERING WHEEL. I TOOK THE FRONT WHEELS OFF THE CAR AND TOOK THEM TO GOODYEAR TO CHECK THE BALANCE. I WAS SHOCKED TO LEARN THAT THE FRONT WHEELS WERE BENT, EVEN THOUGH THEY LOOKED PRISTINE. I THEN TOOK MY CAR TO A LOCAL DEALER TO GET THE WHEELS WARRANTIED. THEY DETERMINED ALL 4 WHEELS WERE OUT OF TOLERANCE FOR RUN OUT. MY SERVICE ORDER STATED THE 0.03' WAS THE SPECIFICATION. MY WORST WHEEL MEASURE 0.075' AND BEST WAS 0.035'. THE REAR WHEELS WERE BETWEEN THE HIGH AND LOW VALUES. THE SERVICE ORDER STATED THAT THE WHEELS NEEDED REPLACED TO CORRECT THE VIBRATION. I WORKED WITH GM CUSTOMER SERVICE DURING THE MONTH OF AUGUST 2019. THEY INITIALLY TOLD ME THAT MY WHEELS WOULD NOT BE COVERED UNDER WARRANTY BECAUSE I REFUSED REPAIR. THE WHOLE POINT OF OF GOING TO THE DEALER WAS TO FIX MY WHEELS. THEN THEY TOLD ME THAT THE DEALER DENIED MY WARRANTY. I ASKED FOR TRANSCRIPTS OF MY CONVERSATION S WITH CUSTOMER SERVICE AND THEY SAID NO. IT TOOK A MONTH TO GET WRITTEN DOCUMENTATION THAT MY WARRANTY WAS DENIED AFTER NUMEROUS REQUESTS. GM CUSTOMER SERVICE IS AS BAD AS THEIR WHEELS. THEY TOLD ME REPLACEMENT WHEELS WERE UNAVAILABLE AND THEY DIDN'T KNOW WHEN THEY WOULD BE. I CALLED MY DEALER 3 TIMES BETWEEN 8/12/19 AND 9/16/19 TO CHECK WHEEL AVAILABILITY FOR MY CAR. EACH TIME THE DEALER STATED THEY'RE NOT AVAILABLE AND THERE IS NO ETA. I STORE MY CAR IN THE WINTER. I CAN'T COMPLAIN ABOUT THE ROADS IN MY AREA. THE WORST ROADS HAVE PATCHED POTHOLES. I HAVE HIT NOTHING THAT WOULD EVEN CAUSE ME TO RAISE AN EYEBROW. SEE MY THREAD ON CORVETTEFORUM.COM UNDER C7 GENERAL DISCUSSION SECTION. THREAD TITLE IS GM DOES NOT HONOR WARRANTY.