NHTSA Complaint #11255887 — 2015 KIA FORTE

I WAS SENT INFORMATION ON AN EMISSIONS RECALL ON MY CAR BUT DIDN'T TAKE MY CAR IN UNTIL I SAW THAT THE EMISSIONS LIGHT ILLUMINATED ON MY DASHBOARD AROUND 07/01/19. I CALLED KIA MANUFACTURER, I BELIEVE ON 07/05/19, CASE # 13251901 AND INFORMED THAT REPRESENTATIVE THAT THE EMISSIONS LIGHT ILLUMINATED AND THAT THERE WAS RECALL ON MY CAR AND ASKED HOW TO GET CAR REPAIRED. THE REPRESENTATIVE STATED TO TAKE IT TO A KIA DEALER AND THEY WOULD BE ABLE TO SEE RECALL AND REPAIR. I CALLED KIA AND MADE AN APPT. FOR 07/18/19 SPOKE WITH DJ. KIA STATED THAT AN EMISSIONS UPDATE IN THE CAR COMPUTER WAS DONE, NO PAPERWORK WAS GIVEN TO ME. THE NEXT MORNING, WHILE GOING TO WORK, I NOTICED THAT MY CAR WAS SMOKING- A BIG CLOUD OF SMOKE AND THERE WAS A BURNING SMELL SO I IMMEDIATELY TOOK THE CAR BACK TO KIA AND 1ST SPOKE WITH DJ. THE SMOKE WAS LIGHTER BY THIS TIME BUT COULD BE SEEN. THEN, I SPOKE WITH KEVIN WHO STATED THAT THEY DID A DIAGNOSTIC AND COULDN'T FIND ANYTHING AND THAT THE CAR WAS NOT SMOKING ANY LONGER. HE GOT ONE OF THE CAR TECHNICIANS TO DRIVE THE CAR WITH ME TO SEE IF IT WILL START BACK SMOKING, IT DID NOT, THE EMISSIONS IGHT WAS NOT SHOWING SO KEVIN STATED TO BRING IT BACK IF THE EMISSIONS LIGHT COMES BACK ON. ON 07/27/19, A STRONG SMELL OF ENGINE FUMES CAME THROUGH THE VENTS INSIDE THE CAR AND THE ENGINE LIGHT CAME BACK ON. I BROUGHT MY CAR BACK TO KIA AND SPOKE WITH ROB AND LEFT MY CAR THERE, HE STATED THAT IT WAS A SMALL LEAK AND HE BELIEVED IT WAS THE GAS CAP SEAL AND HE RAN DIAGNOSTIC 3 TIMES BUT DID NOT HAVE CAP BUT WILL ORDER IT. TWO WEEKS LATER, I CALLED ABOUT CAP, IT WAS NEVER ORDERED AND SPOKE WITH KEVIN AGAIN AND MADE ANOTHER APPT. TO BRING CAR IN AND GAS CAP WAS REPLACED BUT LIGHT WAS STILL ON. THEY STATED THAT THEY NEEDED TO ORDER A PART TO DO ANOTHER DIAGNOSTICS AND PART IS NOT IN 2 WEEKS LATER. MY CAR IS STILL NOT FIXED WITH NO RESOLUTION IN SIGHT.