NHTSA Complaint #11255809 — 2011 ACURA MDX

ON SEPT 11 2019 MY MECHANIC NOTIFIED ME OF A PROBLEM WITH MY 2011 ACURA MDX. HE SAID IT WAS EXCESSIVELY BURNING OIL. HE SAID TO CONTACT ACURA/HONDA BECAUSE THEY IDENTIFIED IT AS A PROBLEM WITH SOME OF THEIR CARS. I CALLED THAT SAME DAY AND WAS TOLD THAT YES, THERE IS A DEFECT IN MY MAKE AND MODEL CAR AND THAT HAD ISSUED A WARRANTY TO COVER THE REPAIRS, BUT UNFORTUNATELY, BECAUSE I WAS 11 DAYS TOO LATE, THEY WOULD NOT FIX THE CAR. I HAVE ASKED FOR AN EXTENSION TO AT LEAST GET THE OIL CONSUMPTION TEST DONE (THAT I WOULD PAY FOR) TO SEE IF MY CAR HAS THE DEFECT. THEY SAID THAT I AM FREE TO GET THE TEST DONE ON MY OWN AND EVEN IF THE CAR IS DEFECTIVE THEY WILL NOT FIX IT. ALL I AM ASKING IS FOR THEM TO FIX THE DEFECTIVE CAR. I NEVER RECEIVED THE LETTER AND THEY CANNOT VERIFY WHETHER THEY SENT IT TO ME.