NHTSA Complaint #11255788 — 2009 MERCEDES BENZ C300

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE IGNITION OR THE STEERING COLUMN CONTROL LOCK FAILED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TOWED TO HOY FAMILY AUTO (1122 AIRWAY BLVD, EL PASO, TX 79925, (915) 706-2200) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN CONTROL MECHANISM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,169. *PM CONSUMER STATED OIL CHANGE WAS DONE 1,000 MILES PRIOR TO FAILURE.*JB