NHTSA Complaint #11255729 — 2018 TESLA MODEL 3

WHEN DRIVING, THE ELECTROCHOMATIC (AUTO-DIMMING) REAR-VIEW MIRROR AND SIDE-VIEW MIRRORS ONLY DIM AT A PRE-DETERMINED TIME OF DAY, WHICH IS LONG AFTER IT IS DARK OUT, AND LONG AFTER FOLLOWING VEHICLES HAVE TURNED ON THEIR HEADLIGHTS. THEY REVERT BACK TO NORMAL (NOT DARKENED) LONG BEFORE SUNRISE. THEY DO NOT RESPOND AT ALL TO THE FOLLOWING VEHICLE'S HEADLIGHTS OR TO AMBIENT LIGHT CONDITIONS. ALONG WITH THIS, THERE IS A SIGNIFICANT PORTION AROUND THE EDGES OF THE MIRRORS THAT NEVER DARKEN. THERE IS NO WAY FOR THE DRIVER TO MANUALLY DIM THE MIRRORS. THE ONLY WAY TO AVOID BEING BLINDED BY THE FOLLOWING VEHICLE'S HEAD LIGHTS IS TO REDIRECT THE MIRROR, MAKING THE IT USELESS. I BROUGHT THIS TO THE MANUFACTURER'S ATTENTION APPROXIMATELY ONE YEAR AGO. THE SERVICE TECHNICIAN SAID IT WAS A KNOWN ISSUE AND WOULD BE CORRECTED VIA A SOFTWARE UPDATE. ALTHOUGH MY VEHICLE'S SOFTWARE HAS BEEN UPDATED MANY TIMES, THE ISSUE WITH THE MIRRORS HAS NOT BEEN REMEDIED. I HAVE REPEATEDLY REACHED OUT TO THE MANUFACTURER REGARDING THIS ISSUE AND AS OF YET, NO FIX IS IN ORDER. THIS ISSUE IS WIDELY DISCUSSED IN ONLINE FORUMS, INCLUDING THE MANUFACTURER'S OWNERS' FORUM. IT APPEARS THAT THIS ISSUE OCCURS WITH ALL CARS OF THIS MAKE AND MODEL. OWNERS' DEGREE OF UPSET SEEMS RELATED TO WHETHER THEY REGULARLY DRIVE JUST AFTER SUNSET AND/OR JUST BEFORE SUNRISE.