NHTSA Complaint #11255430 — 2008 TOYOTA HIGHLANDER

AT TOYOTA, WE ARE DEDICATED TO PROVIDING VEHICLES OF OUTSTANDING QUALITY AND VALUE. AS PART OF OUR CONTINUAL EFFORTS TO ENSURE CUSTOMER SATISFACTION, TOYOTA WOULD LIKE TO ADVISE YOU OF A VOLUNTARY CUSTOMER SUPPORT PROGRAM THAT HAS BEEN INITIATED FOR YOUR VEHICLE. TOYOTA HAS RECEIVED REPORTS REGARDING CERTAIN INTERNAL MALFUNCTIONS OF THE BRAKE ACTUATOR ASSEMBLY IN CERTAIN 2008-2010 MODEL YEAR HIGHLANDER HYBRID VEHICLES. IN THESE REPORTS, CUSTOMERS HAVE NOTED VARIOUS BRAKE SYSTEM RELATED WARNING LAMPS ARE ILLUMINATED. THIS CUSTOMER SUPPORT PROGRAM PROVIDES COVERAGE AS IT APPLIES TO THE BRAKE ACTUATOR ASSEMBLY AND BRAKE BOOSTER PUMP ASSEMBLY. THE SPECIFIC CONDITION COVERED BY THIS PROGRAM IS FOR CERTAIN INTERNAL MALFUNCTIONS OF THE BRAKE ACTUATOR ASSEMBLY. IF THE CONDITION IS VERIFIED, THE VEHICLE WILL BE REPAIRED WITH NEW BRAKE ACTUATOR ASSEMBLY AND BRAKE BOOSTER PUMP ASSEMBLY UNDER THE TERMS OF THIS CUSTOMER SUPPORT PROGRAM. IF THE FOLLOWING WARNING LAMPS ARE ILLUMINATED, THE VEHICLE MAY BE EXPERIENCING A CONCERN WITH THE BRAKE ACTUATOR ASSEMBLY AND BRAKE BOOSTER PUMP ASSEMBLY THAT IS COVERED BY THIS CUSTOMER SUPPORT PROGRAM. THE PART IS BACK ORDERED AND THEY DON'T KNOW WHEN THEY WILL BE AVAILABLE. I JUST PICKED THE VEHICLE FOR THE DEALERSHIP AND THEY WILL NOTIFY ME WHEN IT'S AVAILABLE. I'M STILL DRIVING THE VEHICLE. THIS HAS BEEN GOING ON SINCE I FIRST FILED 7 MONTHS AGO. IT'S FUNNY HAS THE PART IS AVAILABLE TO PURCHASE, BUT IT'S ON BACK ORDER FOR MY VEHICLE. THIS IS NOT RIGHT. LOOKS LIKE I'M GOING TO HAVE TO WAIT AGAIN. THANKS FOR YOUR ASSISTANCE IN THIS MATTER.