NHTSA Complaint #11255119 — 2014 HYUNDAI SONATA

I PURCHASED A CAR FROM TOYOTA OF HOLLYWOOD IN MARCH OF 2019. AT THE TIME OF PURCHASE THE DEALER KEPT VEHICLE FOR 1 DAY TO MAKE SERVICE REPAIRS TO THE BRAKES. I BRANG VEHICLE BACK TO THE DEALERSHIP IN APRIL OF 2019 BECAUSE OF NOISES BEING HEARD FROM CAR ( BRAKE NOISES, ROCKY NOISES, WATER RUSHING FORWARD) BUT WAS TOLD BY SERVICE MANAGER THAT NOISES WERE NORMAL. I BRANG VEHICLE BACK TO DEALERSHIP IN AUGUST OF 2019 AT 8AM BECAUSE OF ADDITIONAL NOISES BEING HEARD FROM CAR (EXPLAINED TO EMPLOYEE) BUT WAS TOLD TO MAKE AN APPOINTMENT. I CALLED AND MADE AN APPOINTMENT FOR THE SAME MORNING AT 9AM. CAR WAS DIAGNOSED WITH MULTIPLE ISSUES ( BRAKES, ROTORS, AXLE). MANAGEMENT (RAY AND MICHAEL ) MADE THE DECISION TO HOLD MY CAR WITHOUT CONSENT DUE TO SAFETY ISSUES. IT HAS BEEN HELD WITHOUT MY CONSENT SINCE FRIDAY, AUGUST 30TH 2019. BID PATROL WAS CALLED BY MANAGERS BECAUSE THEY DID NOT WANT TO SPEAK WITH ME OR RELEASE MY VEHICLE AND ASKED THE PATROL THAT I LEAVE PREMISES WITHOUT MY CAR. I HAVE MADE MULTIPLE ATTEMPTS TO CONTACT THE DEALERSHIP BY PHONE, EMAIL AND AN IN PERSON VISIT( WITH POLICE ESCORT) BUT HAVE BEEN UNSUCCESSFUL IN OBTAINING MY VEHICLE. VISITED DEALERSHIP ON MONDAY, SEPTEMBER 2ND WITH A POLICE ESCORT AND WAS NOT ALLOWED ON PREMISES. MANAGER WOULD NOT SPEAK TO ME, WOULD NOT RELEASE VEHICLE AND REQUESTED I CONTACT SERVICE MANAGER MICHAEL. THE SERVICE MANAGER DID NOT RESPOND TO ANY OF MY CALLS, VOICEMAILS OR EMAILS THROUGHOUT THE WEEK. ON FRIDAY,SEPTEMBER 6TH 2019 I MADE ANOTHER IN PERSON VISIT( WITH POLICE ESCORT BECAUSE MANAGERS DID NOT WANT ME ON PREMISES) AND MANAGERS DID NOT WANT TO SPEAK WITH ME. AN EMPLOYEE WAS SENT IN PLACE OF MANAGER TO SPEAK WITH ME AND I WAS ABLE TO OBTAIN MY VEHICLE BUT NONE OF THE SAFETY ISSUES WERE FIXED( BRAKES, ROTORS, AXLE). I WAS GIVEN DOCUMENTS I DID NOT WANT TO SIGN BUT SIGNED ONLY TO GET MY VEHICLE RELEASED TO ME.