NHTSA Complaint #11255042 — 2017 DODGE DURANGO

I DOWNLOADED AND SUCCESSFULLY INSTALLED A RECOMMENDED SOFTWARE UPDATE TO MY 2017 DODGE DURANGO THIS PAST SUMMER. SINCE THEN I HAVE NOTICED THAT I HAVE DIFFICULTY SHUTTING OFF THE VEHICLE BECAUSE SOMETHING HAS CHANGED IN THE TIMING OF THE THE AUTOMATIC SHUT-OFF AND WHEN I TURN IT OFF. I HAVE OCCASIONALLY STARTED TO LEAVE THE VEHICLE AND FOUND THAT I HAD NOT TURNED IT OFF, BUT BACK ON. THIS IS AN AGGRAVATION ALL BY ITSELF, BUT THE REASON FOR MY REAL COMPLAINT WAS NOT DISCOVERED UNTIL I HOOKED UP MY TRAILER. I FOUND THAT I CANNOT TURN OFF OR DISABLE MY PARK ASSIST. WHEN THERE IS A NEAR OBJECT SUCH AS A TRAILER, WHEN I TRY TO BACK UP, THE BRAKES LOCK ON. I DISCOVERED THIS WHILE IN THE MIDDLE OF THE ROAD ON A BLIND CORNER TRYING TO BACK INTO A DRIVEWAY. I LIVE IN THE COUNTRY SO I HAD TO GO A MILE DOWN THE ROAD IN ORDER TO FIND A PLACE THAT I COULD U-TURN. I THEN HAD TO DETACH AND MANUALLY PARK MY TRAILER. I CAN TELL YOU THAT WAS A LITTLE SCARY NOT BEING ABLE TO BACK INTO THE DRIVEWAY TO GET OUT OF HARMS WAY. OH, THE BEST PART, EVEN THOUGH THE SOFTWARE PROBLEM WAS CAUSED BY DODGE SOFTWARE ENGINEERS, I HAVE TO PAY TO GET IT FIXED. THE SOONEST APPOINTMENT IS 2 WEEKS FROM NOW. BETWEEN NOW AND THEN I HAVE TO TAKE A TRIP TO CHICAGO AND PARK WHERE I KNOW I WILL HAVE TO PARK IN TIGHT SPACES.