NHTSA Complaint #11255039 — 2011 MAZDA CX-9

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11255039
Vehicle	2011 MAZDA CX-9
Component	UNKNOWN OR OTHER
Date of Incident	September 10, 2019
Date Filed	September 12, 2019
Mileage	103,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

THE A/C EVAPORATOR TANK CONDENSATION DRAIN CLOGS. OURS HAS CLOGGED TWICE AND THE FIRST TIME THE WATER IN THE TANK WOULD SLOSH AROUND AND HEAR IT WHEN MAKING A LEFT TURN. EVENTUALLY IT RUINED THE BLOWER MOTOR TO THE A/C, WHICH HAD TO BE REPLACED. NOW 19 MONTHS LATER, WE HEARD THE WATER AGAIN AND TOOK IT IN RIGHT AWAY AND IT WAS CLOGGED AGAIN AND THE BLOWER MOTOR HAS TO BE REPLACED AGAIN. THIS IS A DESIGN DEFECT. THERE SHOULD BE A BETTER DRAIN SYSTEM. CLEARLY THIS IS AN ISSUE WITH THE MAZDA CX-9 MODEL IN SEVERAL YEARS BECAUSE THERE ARE VIDEOS OF HOW TO UNCLOG THE A/C DRAIN.

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