NHTSA Complaint #11254644 — 2015 CADILLAC SRX

I PURCHASED A USED 2015 SRX CADILLAC IN 2017 WITH 26,000 MILES ON IT. PROGRESSIVELY THE HEADLAMPS (LOW BEAM) HAVE GOTTEN DIMMER AND DIMMER TO THE POINT THAT I AM NOW HAVING TO DRIVE MY CAR WITH THE HIGH BEAMS ON BECAUSE I CANNOT SEE THE ROAD IN FRONT OF MY VEHICLE. THE CAR IS 4 YRS OLD NOW AND HAS 70,000 MILES. I TRAVEL FREQUENTLY AT NIGHT AND I DO NOT FEEL SAFE IN THIS CAR NOW. IF A PERSON WERE WALKING ALONG THE ROAD OR A DEER WERE TO RUN IN FRONT OF MY VEHICLE EVEN AT AN ADEQUATE DISTANCE FOR ANY OTHER CAR I HAVE EVER DRIVEN, I WOULD NOT SEE IT IN TIME TO AVOID AN ACCIDENT. I ALSO FEAR RUNNING OFF THE ROAD BECAUSE I CAN BARELY SEE THE LINES. I HAVE CONTACTED MY DEALER, AND AM WAITING FOR A RESPONSE. I HAVE DONE A LOT OF RESEARCH ON THIS ISSUE AND MANY PEOPLE ARE REPORTING THIS SAME ISSUE WITH THE SRX MODELS 2010-2016. THEY REPORT ISSUES ON FORUMS AND SOME HAVE EVEN EXPERIENCED ROLLOVERS AND ENDING UP IN DITCHES DUE TO LIMITED VISIBILITY AT NIGHT. MANY OLDER PEOPLE DRIVE CADILLACS AND THEY HAVE EVEN HAD THEIR DEALERSHIP QUESTION THEIR EYESIGHT. THERE HAS BEEN A CLASS ACTION SUIT ABOUT THIS ISSUE, BUT APPARENTLY IT HAS BEEN DROPPED IN ALL STATES BUT FL AND CA. I WORK FOR A MAJOR TRUCK MANUFACTURER AND I KNOW THAT YOU ARE THE GOVERNMENT AGENCY TO INVOLVE ON SUCH SERIOUS SAFETY ISSUES AS THIS. I HOPE THAT YOU WILL LOOK INTO THIS ISSUE AS MANY FORUMS HAVE REPORTS OF PEOPLE SAYING GM IS UP FOR A SUIT IF THEY END UP HAVING A FATAL CRASH FROM THE DIM LIGHTING. I HAVE ALSO READ THAT GM REFUSES TO ACKNOWLEDGE THE ISSUE. EVEN WHEN THE HEADLAMPS ARE REPLACED BY THE DEALER, THE ISSUE IS REPORTED TO RETURN. I DOUBT THE HEADLAMP QUALITY ISSUE HAS EVER BEEN ADDRESSED WITH ANY KIND OF MODIFICATION TO RESOLVE THE ISSUE BY GM. READ THIS FORUM FOR MORE REPORTS OF THIS ISSUE HTTP://GMAUTHORITY.COM/BLOG/FORUM/CADILLAC-FORUM/. I TRUST YOUR AGENCY WILL SERIOUSLY EXAMINE THIS ISSUE.