NHTSA Complaint #11254440 — 2015 KIA SOUL

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT NOTICED THE VEHICLE WAS NOT OPERATING NORMALLY. THE CONTACT CHECKED THE OIL AND NOTICED THAT SHE WAS MISSING TWO QUARTS AFTER THE VEHICLE JUST HAD AN OIL CHANGE. THE FOLLOWING DAY, WHILE DRIVING 50 MPH, THE ENGINE BEGAN TO STALL WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND HAD IT TOWED TO HER HOME. THE CONTACT'S HUSBAND REMOVED AND REPLACED THE BATTERY, WHILE ATTEMPTING TO RESTART THE VEHICLE, IT BEGAN TO SMOKE. THE VEHICLE WAS TOWED TO NAPLETON RIVER OAKS KIA (1951 RIVER OAKS DR, CALUMET CITY, IL 60409, 708-888-1069) WHERE THE CONTACT WAS INFORMED THAT THEY WOULD PERFORM A DIAGNOSTIC TEST ON THE VEHICLE. THE CONTACT WAS THEN INFORMED THAT THE ENGINE WAS LOCKED AND A REPAIR ESTIMATE WAS PROVIDED. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY AND THAT THERE WERE NO RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,323.