NHTSA Complaint #11254355 — 2011 SUBARU OUTBACK

AROUND 12PM ON 8/28/19, MY 2011 SUBARU OUTBACK STALLED IN THE MIDDLE OF AN INTERSECTION AS I WAS COMING TO A FAST STOP TO ALLOW AN APPROACHING AMBULANCE TO TURN. I COULD NOT RESTART MY CAR BEFORE THE LIGHT CHANGED, LEAVING ME STRANDED IN THE FLOW OF THE INTERSECTION, UNSURE WHETHER TO CONTINUE THROUGH AGAINST THE RED LIGHT OR STAY PUT AS CARS DROVE BY FROM BOTH SIDES, A FRIGHTENING AND DANGEROUS EXPERIENCE THAT LEFT ME SHAKEN. AS MY SAFETY WAS THREATENED BY THIS INCIDENT, I NOTIFIED SUBARU OF AMERICA BY PHONE ON 9/6/19. I WAS CONTACTED BY ANTOINE LAVAL (CUSTOMER/RETAILER SERVICES DEPT.) AND WILL HAVE AN APPOINTMENT WITH MY SUBARU DEALERSHIP AT 1PM ON 9/13/19 TO HAVE THE TRANSMISSION EVALUATED. MY CAR HAS BEEN SHUDDERING/STALLING INTERMITTENTLY FOR MONTHS, AND IT IS NOW CLEAR THAT THIS IS DUE TO THE FAULTY CVT ISSUE REFERENCED IN THE LETTER SENT TO ME JUNE 2017. ALTHOUGH THE LETTER STATES THAT "FOR VEHICLES THAT ARE MORE THAN TEN (10) YEARS OLD OR HAVE MORE THAN ONE HUNDRED THOUSAND (100,000) MILES, INSPECTIONS OR REPAIRS UNDER THIS ONE YEAR COVERAGE PERIOD MUST BE COMPLETED ON OR BEFORE JULY 31, 2018," I AM PETITIONING SUBARU OF AMERICA TO FULLY COVER THE COST OF REPAIR/REPLACEMENT OF THE FAULTY TRANSMISSION IN MY SUBARU AS COMPENSATION FOR BEING PLACED IN THE DANGEROUS SITUATION OF BEING STRANDED IN THE MIDDLE OF AN INTERSECTION IN CROSS TRAFFIC.