NHTSA Complaint #11254268 — 2016 FORD F-350

WHILE TRAVELING FREEWAY SPEED, HITTING A BUMP ON THE ROAD CAUSES AN UNCONTROLLABLE SHAKE IN THE FRONT END AND CAUSES THE TRUCK TO GO TOWARDS THE LEFT, THAT ONLY GOES AWAY AFTER HITTING THE BRAKES AND SLOWING DOWN 10-15 MPH. A REPRESENTATIVE FROM FORD CALLS IT THE "DEATH WOBBLE." I HAD THE TRUCK INTO FORD BEFORE THE WARRANTY EXPIRED AND THEY REPLACED A STEERING STABILIZER SHOCK, BUT THE PROBLEM NEVER WENT AWAY TOTALLY. FORD CONFIRMED THE PROBLEM, AND DIAGNOSED IT AS TRACK BAR BALL JOINT WORN, EXCESSIVE PLAY, SHIMMY SHOCK WORN. THE DEALER IS AWARE OF THE DEFECT IN THEIR TRUCKS, BUT REFUSED TO TAKE RESPONSIBILITY FOR IT AND SAID IT'S JUST BECAUSE THE PARTS WERE WORN OUT. THEY DIDN'T SAY ANYTHING ABOUT ANY PARTS BEING WORN WHEN THEY REPLACED THE STEERING SHOCK, LESS THAN 10000 MILES BEFORE. VEHICLE WAS UNSAFE TO DRIVE WITH THE "DEATH WOBBLE." KEN GARFF FORD WAS WILLING TO PAY FOR THE OEM PARTS TO BE REPLACED, AND NOW THE DEATH WOBBLE IS GONE. HOWEVER, FORD HAS KNOWN ABOUT THIS PROBLEM FOR 15 YEARS AND REFUSES TO TAKE RESPONSIBILITY FOR THE DEFECT.