NHTSA Complaint #11254260 — 2007 LEXUS IS STRUCTURE:BODY

Complaint Details

ODI Number	11254260
Vehicle	2007 LEXUS IS
Component	STRUCTURE:BODY
Date of Incident	January 1, 2018
Date Filed	September 9, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

THE DASHBOARD OF MY 2007 LEXUS IS 350 IS MELTING. NOT ONLY IS IT VERY STICKY, IT CAUSES A DANGEROUS GLARE ON SUNNY DAYS DEPENDING ON THE DIRECTION I AM DRIVING. I HAVE TO ADJUST MY BODY TO LEAN TO ONE SIDE OR THE OTHER OR UP AND DOWN TO SEE AROUND THE GLARE. IT IS DANGEROUS WHETHER THE CAR IS IN MOTION OR NOT. THE CLAIM IS DENIED BY INSURANCE SPECIFYING WEAR AND TEAR AND LEXUS PER THERE BEING NO RECALL AND THE PROGRAM THEY TEMPORARILY IMPLEMENTED AROUND 2014 FOR REPLACEMENTS HAS SINCE ENDED AS OF MAY 2017 (SHORTLY BEFORE I NOTICED THE DASH WAS MELTING AND NOT DIRTY). ESTIMATED COST OF REPAIR FROM LEXUS AS OF 9/9/19 IS $1,950. THIS DOESN'T INCLUDE FIXING THE SIDE DOOR HANDLES THAT HAVE DETERIORATED AS WELL. I HAVE VIDEO AS WELL AS THE PICTURES ATTACHED.

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