NHTSA Complaint #11254177 — 2012 FORD FOCUS

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING BETWEEN 45 AND 50 MPH, THE FRONT PASSENGER LEANED AGAINST THE INTERIOR PASSENGER SIDE DOOR AND IT OPENED INDEPENDENTLY WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE FRONT PASSENGER SIDE DOOR LOCK FAILED. THE CONTACT DROVE THE VEHICLE HOME USING A CARGO STRAP TO KEEP THE DOOR CLOSED. THE CONTACT CALLED KRAUSE FAMILY FORD OF WOODSTOCK (195 WOODSTOCK PKWY, WOODSTOCK, GA 30188, (877) 808-3640) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.