NHTSA Complaint #11254067 — 2016 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11254067
Vehicle	2016 FORD FOCUS
Component	STEERING
Date of Incident	September 7, 2019
Date Filed	September 9, 2019
Mileage	69,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE STEERING MALFUNCTIONED WHEN ATTEMPTING TO PULL OUT OF THE DRIVEWAY. THE STEERING WHEEL WAS ALMOST IMPOSSIBLE TO TURN ESPECIALLY WHEN THE VEHICLE WAS IN A STOPPED POSITION. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD JUST PURCHASED THE VEHICLE THREE MONTHS AGO FROM DODGE CHRYSLER JEEP RAM OF WINTER HAVEN (299 CYPRESS GARDENS BLVD, WINTER HAVEN, FL 33880, (888) 612-3182). THE CONTACT SUSPECTED THAT SHE WAS SOLD THE VEHICLE WITH THE STEERING CONDITION ALREADY PRESENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 69,000. THE VIN WAS UNKNOWN.

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