NHTSA Complaint #11253782 — 2017 FORD EXPLORER

THE REAR PASSENGER SIDE SEATBELT BUCKLE ASSEMBLY BROKE WHEN MY PASSENGER WAS ATTEMPTING TO BUCKLE HERSELF. A SPRING POPPED OUT OF THE CENTER SEATBELT MECHANISM AND THE SEATBELT WOULD NO LONGER LATCH. THE CAR WAS PARKED AND OFF AT THE TIME. WE BROUGHT THE CAR TO THE DEALER FOR THE SEATBELT TO BE FIXED. THE PART # FOR THE SEATBELT BUCKLE ASSEMBLY IS DB5Z-7860044-EB. THIS PART WAS NOT COVERED UNDER THE MANUFACTURER'S WARRANTY DUE TO THE MILEAGE AND WAS NOT CONSIDERED A COVERED PART ON OUR EXTENDED WARRANTY. THE REGIONAL SERVICE MANAGER INFORMED ME THAT THIS WAS CONSIDERED NORMAL WEAR AND TEAR ON OUR VEHICLE WHICH IS ONLY 2 YEARS OLD.