NHTSA Complaint #11253619 — 2014 CHEVROLET CRUZE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11253619
Vehicle 2014 CHEVROLET CRUZE
Component ENGINE
Date of Incident
Date Filed
Mileage 55,200 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

ACCELERATION NOTABLY SLUGGISH, TAKEN TO DEALERSHIP FOR CONCERN 3 YEARS AGO WITH COMPLAINTS AND WAS TOLD THERE WERE NO ISSUES. TOOK CAR BACK TO DEALERSHIP THIS YEAR DUE TO CHECK ENGINE CODE. TURBO ENGINE DEFECTIVE, GOING TO COST $2200 TO REPAIR. UNDER $60,000 MILE POWER TRAIN BUT JUST HIT THE 5 YEAR WARRANTY 2 DAYS PRIOR TO CALLING DEALERSHIP AND GM. DEALERSHIP UNWILLING TO OFFER FINANCIAL ASSISTANCE DUE TO MISSING PROBLEM DURING ORIGINAL COMPLAINTS 3 YEARS AGO. TOOK CAR TO ANOTHER DEALERSHIP, WHICH FOUND ADDITIONAL $2000 IN REPAIRS THAT WOULD NEED TO TAKE PLACE IN ORDER FOR TURBO REPAIR TO BE EFFECTIVE. CAR IS NOT SAFE TO DRIVE, WITH LIKELIHOOD IT WOULD BREAK DOWN IN 10 MIN TO MULTIPLE LEAKS AND BROKEN PARTS ORIGINAL DEALERSHIP MISSED AND FAILED TO DISCUSS. CAR NOW COSTS $3400 TO REPAIR , GM ONLY WILLING TO HELP WITH $600. CAR TOO EXPENSIVE TO REPAIR AND TOO DANGEROUS TO DRIVE.

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