NHTSA Complaint #11253505 — 2016 FORD EXPLORER

MY STEERING STARTING MAKING NOISE AND HESITATING WHEN TURNING DURING CITY TYPE DRIVING. THE NEXT DAY DRIVING BECAME MORE DIFFICULT STEERING ESPECIALLY AT HIGHER SPEEDS ON THE HIGHWAY. I WAS UNABLE TO KEEP THE VEHICLE STRAIGHT CONTINUALLY GOING BACK AND FORTH IN MY LANE. THE FOLLOWING DAY THE WHEEL WOULD NOT TURN AT ALL AND ALL SORTS OF ERROR DISPLAY MESSAGES STARTED. SAYING STEERING FAILURE, STOP AS SOON POSSIBLE, TRACTION CONTROL FAILURE AND MORE. MY EXPLORER IS ONLY 3YEARS OLD WITH LESS THAN 80,000 MILES. IF THIS FAILURE HAPPENED WHILE I WAS DRIVING IT COULD HAVE CAUSED SERIOUS INJURY OR DEATH. FORD IS UNWILLING TO DO ANYTHING TO ADDRESS THIS ISSUE. ONLY THING I COULD GET THEM TO TELL ME IS THAT IT WAS BEING LOOKED IN TO. ONLINE MESSAGE BOARDS SHOW THIS IS A VERY COMMON IN THE 2016 EXPLORERS AND EVEN REOCCURS SOMETIMES AFTER BEING 'FIXED'. SEEMS FORD DOESN'T HAVE A HANDLE ON THE ISSUE AND THIS NEEDS TO BE ADDRESSED ASAP. SEARCHING ONLINE ALSO SHOWS SEVERAL LAWSUITS IN REGARDS TO THIS ISSUE. I'M UNSURE WHY THIS IS NOT BEING ADDRESSED WHEN IT'S CLEARLY A MAJOR, MAJOR SAFETY CONCERN.