NHTSA Complaint #11253461 — 2015 KIA SOUL

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE VEHICLE STALLED WHILE DRIVING WITH ACCELERATOR DEPRESSED THE CONTACT WAS STRANDED UNTIL THE VEHICLE WAS TOWED THE CONTACT BELIEVES THE ENGINE WAS DAMAGED DUE TO KNOCKING SOUND THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATE 50 MPH, WHILE ATTEMPTING TO PASS ANOTHER VEHICLE, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A SAFE LOCATION. THE CONTACT WAS ABLE TO THEN RESTART THE VEHICLE AFTER A JUMP START HOWEVER, THERE WAS AN ABNORMAL KNOCKING IN THE ENGINE. ADDITIONALLY, THE VEHICLE WAS ONLY ABLE TO BE OPERATED AT A REDUCED SPEED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO SAFFORD KIA OF FREDERICKSBURG LOCATED AT 5204 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408, (540)891-7400. THE CONTACT WAS INFORMED THAT THE ENGINE EXPERIENCED A FAILURE DUE TO THE CAMSHAFT BEARING WEAR. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE, CASE NUMBER: 13339709. THE APPROXIMATE FAILURE MILEAGE WAS 133,000.