NHTSA Complaint #11253433 — 2006 MERCEDES-BENZ E350

TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL. THE FUEL FROM THE FUEL SENDING UNIT WAS LEAKING AND THERE WAS A POOL OF FUEL UNDERNEATH THE REAR SEAT OF THE VEHICLE, WHICH LEAKED INTO THE REAR SEATS. THE CONTACT ALSO SMELLED A FUEL ODOR THROUGHOUT THE VEHICLE AND NOTICED A DRIED FUEL FILM ON TOP OF THE VEHICLE'S ACCESS PANEL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF WEST COVINA (2010 E GARVEY AVE S, WEST COVINA, CA 91791, 626-859-1200). THE CONTACT INFORMED THE DEALER OF AN ARTICLE FROM NHTSA THAT STATED THEY WOULD OFFER AN EXTENDED WARRANTY (P-BQ-FUEL-3WA) TO THEIR CONSUMERS REGARDING THIS DEFECT. THE MANUFACTURER REFUSED TO COVER THE VEHICLE BECAUSE THE SPECIFIC DEFECT PART WAS NOT COVERED UNDER THE WARRANTY. THE CONTACT WAS PROVIDED A QUOTE FOR THE REPAIR OF THE DEFECTIVE PART. THE MANUFACTURER AGREED WITH THE CONTACT THAT THE DEALER SHOULD COVER THE VEHICLE UNDER THE WARRANTY; HOWEVER, THE CONTACT WAS INFORMED THAT THE LOCAL DEALER REFUSED TO HONOR THE WARRANTY AND HAD THE RIGHT TO REFUSE THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 147,647.