NHTSA Complaint #11695309 — 2006 MERCEDES-BENZ E350

The contact called on behalf of the owner of a 2006 Mercedes-Benz E350. The contact stated that while his mother was driving at an undisclosed speed and approaching a traffic light, the brake pedal was depressed; however, the brakes failed to function as intended. The brake pedal was depressed down to the floorboard. The contact's mother used the parking brake to stop the vehicle. The ABS warning light was illuminated. The vehicle was towed to the residence and then to an independent mechanic. The vehicle was diagnosed with Sensotronic Brake Control (SBC) system failure. The contact was informed that the Sensotronic Brake Control system needed to be replaced. The vehicle remained with the mechanic unrepaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 180,000.