NHTSA Complaint #11253430 — 2013 FORD EDGE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11253430
Vehicle	2013 FORD EDGE
Component	STRUCTURE:BODY
Date of Incident	September 1, 2019
Date Filed	September 5, 2019
Mileage	50,100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

FRONT PASSENGER DOOR LATCH FAILURE. SYMPTOMS COULD NOT CLOSE DOOR. LATCH MECHANISM WAS FREE TO MOVE, BUT WOULD NOT LOCK INTO PLACE WHEN DOOR CLOSED. DOOR WAS PARKED IN DRIVEWAY, UNLOCKED CAR, OPENED DOOR, ENTERED VEHICLE, TRIED TO CLOSE DOOR. DOOR WOULD JUST NOT LATCH CLOSED. MANUALLY MOVED DOOR LATCH MECHANISM BACK AND FORTH. ON OTHER DOORS, THE LATCH WOULD LOCK INTO PLACE, AND COULD BE 'UNLOCKED' BY OPENING USING DOOR HANDLE. ON AFFECTED DOOR, THE LATCH WOULD ONLY MOVE BACK AND FORTH FREELY. TOOK TO FORD DEALER TODAY. DIAGNOSED AS FAULTY LATCH ASSEMBLY. APPROXIMATELY $250 FOR THE PART, AND $250 FOR LABOR.

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