NHTSA Complaint #11253417 — 2011 VOLKSWAGEN JETTA

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V615000 (STEERING, ELECTRICAL SYSTEM). THE CONTACT CALLED AUTOBARN CITY VOLKSWAGEN AT 773-794-7800 (LOCATED AT 5330 W IRVING PARK RD, CHICAGO, IL 60641) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE IGNITION KEY OFTEN PULLED OUT EVEN WHEN THE GEAR WAS IN NEUTRAL, WHICH COULD CAUSE THE VEHICLE TO ROLL DOWN FROM AN INCLINE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.