NHTSA Complaint #11253409 — 2018 JEEP COMPASS

TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE DRIVING 35 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO WORK. THE VEHICLE WAS TAKEN TO SUBURBAN CHRYSLER DODGE JEEP RAM OF FARMINGTON HILLS (38123 W 10 MILE RD, FARMINGTON HILLS, MI 48335, (248) 476-7900) WHERE NO OIL WAS DISCOVERED ON THE DIPSTICK. THE DEALER PERFORMED AN OIL CHANGE AND THE CONTACT WAS INFORMED TO CHECK BACK AFTER 1,000 MILES. WHILE DRIVING AND MAKING A RIGHT TURN, THE CHECK ENGINE INDICATOR ILLUMINATED. THE ENGINE WENT INTO LIMP MODE AND THE SPEED WOULD NOT EXCEED 35 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CHECKED THE OIL AND FOUND NO OIL ON THE DIPSTICK AGAIN. THE VEHICLE WAS TAKEN TO MILOSCH'S PALACE CHRYSLER DODGE JEEP RAM (3800 S LAPEER RD, LAKE ORION, MI 48359, (248) 393-2222) WHERE THEY STATED THAT THE 2.4 LITER ENGINE CONSUMED OIL AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT AN OIL CHANGE NEEDED TO BE PERFORMED EVERY 1,000 TO 4,000 MILES. THE MANUFACTURER WAS CALLED, PROVIDED A CASE NUMBER, AND PROMISED A CALL BACK. THE CONTACT WAS CONCERNED AND FELT THERE SHOULD BE AN IMMEDIATE RECALL ISSUED. THE FAILURE MILEAGE WAS 26,459. *TR*JB