NHTSA Complaint #11253273 — 2010 FORD TAURUS

ON A ROAD TRIP, WE STOPPED AT A REST STOP. WHEN WE WENT BACK TO THE CAR AND RESTARTED IT, WITHIN SECONDS THE POWER STEERING FAULT ALERT WAS PRESENTED, AND POWER STEERING WAS GONE. AFTER ATTEMPTING TO DRIVE AROUND THE PARKING LOT THE TRACTION CONTROL LIGHT CAME ON AND WE REALIZED WE COULD NOT MAKE THE 80 MILE DRIVE HOME. THIS RESULTED IN A $500 TOW THAT WHEN WE DROPPED THE CAR THE POWER STEERING WAS WORKING FINE AND THE ALERT WAS GONE. A PROBLEMATIC RACK HAS BEEN DIAGNOSED BY A TRUSTED MECHANIC WITH AN EXPECTED BILL OF OVER $2000 FOR SOMETHING THAT SHOULD HAVE BEEN RECALLED. SEEMS EXACTLY LIKE THE RECALL FOR THE 2011-2013 MODELS AND CLEAR NEGLIGENCE ON FORD'S PART AND NHTSA FOR NOT INCLUDING ALL MODELS WITH THIS PROBLEMATIC PART.