NHTSA Complaint #11253245 — 2013 SUBARU OUTBACK

WHILE GOING UP OVER THE GRAPEVINE ON I-5 SOUTHBOUND, I NOTICED THE AIR CONDITIONER STOPPED WORKING AND THE TEMPERATURE GAUGE STARTED CREEPING UPWARD. WHEN I GOT TO THE TOP, EVERYTHING RETURNED TO NORMAL, BUT I WAS CONCERNED. AFTER RETURNING HOME FROM SO. CA, AND AFTER SEVERAL ATTEMPTS BY SUBARU OF SONORA TO RECTIFY OUR REPAIR COSTS ISSUE, IT WAS SUGGESTED THAT I CALL SUBARU OF AMERICA IN NEW JERSEY. LATER THAT DAY, I RECEIVED AN EMAIL OFFERING A 50/50 COST COVERAGE OF THE $3,636 REPAIR BILL. IN OTHER WORDS, I WOULD PAY HALF AND HALF WOULD BE PAID BY SUBARU OF AMERICA IN NJ. SOA THEN AUTHORIZED SUBARU OF SONORA, CA TO REPLACE THE CYLINDER HEAD GASKETS ONCE AGAIN (FIRST REPLACED AT 95,000 MILES) AND RELATED ITEMS/PARTS. THE WORK WAS STARTED ON 7/15/19 AND COMPLETED ON 9/3/19 WITH 133,336 MILES ON THE CAR. I HAVE A 2 PAGE RECEIPT FROM SUBARU OF SONORA FOR THIS WORK, ALONG WITH AN EMAIL FROM SOA.