NHTSA Complaint #11253195 — 2016 FORD EXPLORER

MY VEHICLE HAS 48,950 MILES AND WAS TOLD THAT THE LOUD CLUNKING SOUND MY VEHICLE MAKES WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION, IS DUE TO THE STEERING GEAR AND HARDWARE THAT NEEDS TO BE REPLACED. I HAVE SEEN MANY ONLINE COMPLAINTS ABOUT STEERING ISSUE WITH THIS MAKE, MODEL AND YEAR. IT IS CONCERNING TO ME THAT THIS MAY AFFECT THE SAFETY OF MY FAMILY. SUCH AN EXPENSIVE VEHICLE AND TO BE TOLD THAT THIS REPAIR WILL COST OVER $2000 IS UNACCEPTABLE. THIS IS POOR MANUFACTURING AND NOT A NORMAL WEAR AND TEAR ITEM, AND CERTAINLY NOT AT 49,000 MILES.