NHTSA Complaint #11253188 — 2013 CHEVROLET MALIBU

TL* THE CONTACT OWNS A 2013 CHEVROLET MALIBU. WHILE ATTEMPTING TO DRIVE THE VEHICLE, IT FAILED TO START AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS JUMPSTARTED BY THE CONTACT'S SPOUSE AND DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT TOOK THE VEHICLE TO AN AUTO RETAIL STORE AND AN UNKNOWN CHEVROLET DEALER AND WAS INFORMED THAT A NEW BATTERY WAS NEEDED. THE CONTACT PURCHASED A NEW BATTERY; HOWEVER, A WEEK LATER, WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE LOST POWER, ALL THE WARNING INDICATORS ILLUMINATED AGAIN, THE STEERING WHEEL BECAME DIFFICULT TO TURN, AND THE VEHICLE DID NOT STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT REAR ENDED A BUS. THE CONTACT SUSTAINED BRUISING AND SORENESS TO THE ARMS, NECK, WRIST, SHOULDER, AND BACK THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. AFTERWARDS, A MESSAGE DISPLAYED INDICATING THAT THE VEHICLE WAS LOSING POWER AND IT WOULD NOT HOLD A CHARGE WHEN IT WAS JUMPSTARTED. AS SOON AS THE JUMPER CABLES WERE REMOVED, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS LATER TAKEN TO CHEVROLET OF HOMEWOOD (18033 HALSTED ST, HOMEWOOD, IL 60430, (708) 251-4692). THE DEALER STATED THAT THEY WOULD NOT DIAGNOSE THE VEHICLE UNTIL THE BODY DAMAGE WAS REPAIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,009.