NHTSA Complaint #11253151 — 2019 VOLKSWAGEN TIGUAN

I LEASED MY 2019 TIGUAN IN MARCH 2019. SHORTLY AFTER (~1,500 MILES), I EXPERIENCE MY 1ST ACCELERATION FAILURE. WHILE ATTEMPTING TO TURN LEFT WITH ONCOMING TRAFFIC (WITH MY 4 YEAR OLD IN THE BACK SEAT), MY CAR WOULD NOT ACCELERATE ALTHOUGH MY FOOT WAS PRESSING THE GAS PEDAL TO THE FLOOR. AFTER MULTIPLE SECONDS AND MULTIPLE ATTEMPTS TO ACCELERATE FORWARD, I PUT THE VEHICLE IN PARK, TURNED IT OFF, TURNED IT BACK ON, PUT IN DRIVE, AND WAS ABLE TO COMPLETE THE TURN. THANKFULLY THE VEHICLES COMING TOWARDS ME WERE PAYING ATTENTION AND HALTED, OR IT WOULD'VE RESULTED IN A COLLISION. THIS FAILURE HAPPENED 3 MORE TIMES SHORTLY AFTER, 1 OF THE THEM OCCURRING WHEN MY HUSBAND WAS DRIVING. WHILE GETTING MY VEHICLE IN FOR SERVICE, 1 OF THE VW EMPLOYEES MENTIONED THEY RECEIVE CALLS REGARDING THIS SAME FAILURE EVERY WEEK, SOMETIMES EVERY DAY. A 2ND VW EMPLOYEE MENTIONED THEY HAVE NEVER RECEIVED A CALL ON THIS FAILURE FOR MY VEHICLE. ????. THE DEALERSHIP PERFORMED A 26M1 SOFTWARE UPGRADE THAT 'SHOULD FIX THE PROBLEM.' CONCERNED FOR NOT ONLY THE SAFETY OF MY FAMILY, BUT THE SAFETY OF THE DRIVERS AROUND ME, I FILED A CLAIM WITH VW CORPORATE AND ASKED TO BE REMOVED FROM MY LEASE DUE TO THE FAILURES ALMOST RESULTING IN MULTIPLE CAR ACCIDENTS. THEY REFUSED TO ALLOW ME TO GET OUT OF THE LEASE AS MY EXPERIENCED FAILURES 'DO NOT WARRANT THE ABILITY TO BE REMOVED FROM THE VEHICLE.' SHORTLY AFTER THE SOFTWARE UPGRADE, MY CHECK ENGINE LIGHT CAME ON AND I'VE EXPERIENCED THE SAME FAILURE 3 MORE TIMES (1 OF THEM WHILE ATTEMPTING TO REVERSE). HERE WE ARE AGAIN' I HAVE A SERVICE APPOINTMENT SCHEDULED FOR 09/10 AND OPENED MY VW CORPORATE CLAIM BACK UP.