NHTSA Complaint #11252981 — 2019 JEEP COMPASS

ON 2/28/19 I LEASED A 2019 JEEP COMPASS. I HAVE BEEN HAVING MINOR ISSUES WITH IT WHEN TRYING TO START THE CAR, SOMETIMES IT JUST DOESNT START. AS I WRITE THIS ON 9/3/19 I AM EXTREMELY CONCERNED ABOUT THE LEASE I HAVE AND THEREFORE WHY I AM DOCUMENTING MY EXPERIENCE. LAST WEEK, TUESDAY, 8/27/19 WHILE IN AN INTERSECTION, MY CAR COMPLETELY SHUT OFF. I REACHED OUT TO MIAMI LAKES AUTO MALL ON VARIOUS OCCASIONS, THIS WAS A TOTAL DISASTER, I KEPT BEING TRANSFERRED TO VOICEMAILS AND COULD NOT GET ANYONE ON THE PHONE WHILE IN THE MIDDLE OF THIS INTERSECTION. I CALLED CHRYSLER ROADSIDE (ANOTHER MESS) AND ENDED UP HAVING TO WAIT 4 HOURS UNTIL A TOW TRUCK COULD COME AND GET MY CAR, STILL IN THE MIDDLE OF AN INTERSECTION, HAD TO CALL 911 SO A POLICE CAR COULD PARK BEHIND ME AS OBVIOUSLY THIS WAS A SAFETY ISSUE. AFTER FINALLY GETTING THE CAR TOWED, POLICE, RAIN AND BEING STUCK IN AN INTERSECTION AND ALL, FINALLY MADE IT TO THE DEALERSHIP. CUSTOMER SERVICE WAS HORRIBLE EXCEPT FOR A SERVICE MANAGER CALLED JONATHAN, HE WAS THE ONLY PERSON THAT SPOKE WITH ME DURING THIS TIME, OF COURSE AFTER I ARRIVED TO THE DEALERSHIP, ENTERPRISE WAS CLOSED SO I HAD TO TAKE AN UBER HOME. I HAD TO LEAVE TO TAMPA FOR WORK SO I HAD TO GO GET A RENTAL AT NATIONAL THAT MORNING AND HEAD OUT, ON THURSDAY THE 29TH I SPOKE WITH JONATHAN AND HE TOLD ME THE ISSUES WITH THE VEHICLE WAS A SOFTWARE FAILURE AND THAT THE VEHICLE IS WORKING PROPERLY NOW. WITH HURRICANE DORIAN COMING AND IF I HAD TO EVACUATE, OF COURSE, I WAS NOT FEELING CONFIDENT THAT I WASN'T GOING TO GET STRANDED WITH MY FAMILY WITH A FAULTY VEHICLE SO I HAD TO KEEP THE RENTAL FOR A FEW MORE DAYS. I AM VERY NERVOUS OF TAKING THIS VEHICLE HOME AS NOW I DONT KNOW IF IT WILL LEAVE ME STALLED, I HAVE READ THIS IS AN ISSUE WITH THE COMPASS. I HAVE FILED A COMPLAINT WITH JEEP AS WELL.