NHTSA Complaint #11252978 — 2012 DODGE AVENGER

TL* THE CONTACT OWNS A 2012 DODGE AVENGER. WHILE THE CONTACT'S VEHICLE WAS STOPPED AT A YIELD SIGN, IT WAS REAR ENDED BY ANOTHER VEHICLE TRAVELING APPROXIMATELY 60 MPH. THE CONTACT'S VEHICLE WAS PUSHED INTO ONCOMING TRAFFIC. THE CONTACT STATED THAT THE SEAT BELTS NEVER ENGAGED AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS KNOCKED UNCONSCIOUS AND SUSTAINED A HEAD CONTUSION, CONCUSSION, NECK SPRAIN, AND BACK INJURIES. THE CONTACT'S DAUGHTER SUSTAINED MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT WAS TAKEN TO THE HOSPITAL FOR MEDICAL TREATMENT AND UNDERWENT SEVERAL BRAIN SCANS. SHE WAS ALSO CURRENTLY EXPERIENCING MINOR SEIZURES. A POLICE REPORT WAS FILED. THE VEHICLE WAS INITIALLY TOWED TO THE CONTACT'S HOME. THE CONTACT'S INSURANCE COMPANY HAD THE VEHICLE TOWED TO LITHIA CHRYSLER JEEP DODGE RAM OF CORPUS CHRISTI (4313 S STAPLES ST, CORPUS CHRISTI, TX 78411, 361-288-2510) WHERE IT WAS KEPT FOR TWO MONTHS. THE CONTACT STATED THAT THE DEALER PERFORMED AN UNKNOWN RECALL REPAIR REGARDING THE ACTIVE HEAD RESTRAINT WHILE THE VEHICLE WAS IN THEIR POSSESSION. THE CONTACT'S INSURANCE COMPANY PAID FOR ALL THE REPAIRS TO THE VEHICLE, BUT A LEAK WAS STILL PRESENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AFTER REVIEWING THE CARFAX REPORT, THE CONTACT DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V640000 (SEATS, AIR BAGS) AND 16V668000 (SEAT BELTS, AIR BAGS); HOWEVER, SHE NEVER RECEIVED ANY NOTIFICATIONS. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.