NHTSA Complaint #11252638 — 2015 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11252638
Vehicle	2015 KIA SOUL
Component	ENGINE
Date of Incident	May 2, 2019
Date Filed	September 1, 2019
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I CURRENTLY AM ON MY FOURTH CATALYTIC CONVERTER. MY CAR HAS 240000 MILES AND MY DEALER INFORMED ME THEY WERE TO ONLY UPDATE A PROGRAM AND REPLACE THE CONVERTER. I LET THEM KNOW ABOUT THE ENGINE NOISE AND THEY REPLACED THE CONVERTER AND IT WAS MAKING THE SAME NOISE AT 80000 MILES WHEN THEY REPLACED IT THE FIRST TIME.EVEN AFTER I LEFT THE DEALER AT THE FIRST REPLACEMENT I HAD TO RETURN THE NEXT DAY AFTER PICKING MY CAR UP FROM MORGAN AUTO GROUP. THIS RECALL HAS PERMANENTLY DAMAGED MY CAR I WAS LEAD TO BELIEVE I JUST NEEDED THE CONVERTER REPLACED AGAIN AND AGAIN. FINALLY WHEN I RECEIVED THE RECALL LETTER I WAS CONVINCED MY CAR WOULD FINALLY BE REPAIRED PROPERLY. IT WAS STATED IN THE LETTER MY ENGINE WOULD BE REPLACED IF NEED BE. THE DEALER REPEATEDLY EXPLAINED THEY WERE TO COMPLETE THE SYSTEM UPGRADE AND REPLACE THE CONVERTER AND NOTHING MORE. EVEN AFTER I HAD A DIAGNOSTIC TEST DONE THEY COULD ONLY TELL ME I HAD TO REPLACE MY FUEL INJECTORS AT A PRICE OF 1200.00 SO I HAD THEM REPLACED AND STILL MY ENGINE RUNS AS DESCRIBED IN THE RECALL WITH DAMAGE TO THE PISTONS OR ANOTHER ISSUE. I AM HOPING TO HAVE THIS ISSUE RESOLVED AS I AND MY FAMILY RELY ON MY VEHICLE.

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