NHTSA Complaint #11252346 — 2009 TOYOTA CAMRY

I PURCHASED A NEW 2009 TOYOTA CAMRY SE, AFTER OWNING TEN TOYOTA VEHICLES SINCE 1978. I STILL OWN FOUR TODAY! I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS ISSUE IN ANOTHER CAR. IN 2014-2015 (ESTIMATED) MY ENTIRE DASH BOARD BECAME STICKY, AS IF I HAD POURED OIL ON IT. TODAY IT RELEASES A THICK STICKY RESIDUE ONTO THE FRONT WINDSHIELD WHEN PARKED IN THE SUN. THIS MAKES THE DASH IMPOSSIBLE TO WIPE... AS TOWELS, SPONGES, EVEN LEAVES, ETC., GET STUCK TO IT (SEE PICS). I CAN'T DRIVE MY CAR WITHOUT FIRST WIPING THE INSIDE OF THE WINDSHIELD EACH TIME IT IS PARKED IN THE SUN, OR THIS RESIDUE MAKES IT OPAQUE (SEE PICS...AFTER WIPING IT). THIS SITUATION IS EXACERBATED WHEN DRIVING TOWARDS THE SUN (SEE PICS) AND IS A SAFETY ISSUE!! I'M CONCERNED HOW THE DETERIORATED CONDITION OF MY DASH AFFECTS THE DEPLOYMENT OF THE PASSENGER AIRBAG OR IF IT STILL EVEN OPERATES CORRECTLY? ON 8/16/19, I DISCOVERED THAT TOYOTA EXTENDED ITS WARRANTY TO TEN YEARS FROM THE ORIGINAL PURCHASE DATE. MINE WAS 7/29/09...PUTTING ME ONLY TWO WEEKS OUT OF THEIR 10-YEAR WARRANTY COVERAGE. TOYOTA CORPORATE AND MY DEALERSHIP TOLD ME THEY COULD NOT OFFER ANY ASSISTANCE IN MY CASE ("1 DAY OR 1 MILE OVER WARRANTY AND WE WON'T HELP"). WHEN CHALLENGED, TOYOTA COULD NOT CONFIRM LETTERS WERE MAILED TO ALL AFFECTED OWNERS, ONLY THAT AN EFFORT WAS MADE TO SEND LETTERS TO SOME OWNERS IN 2015. MULTIPLE MODELS OVER SEVERAL YEARS ARE INVOLVED. I SPENT 8 HOURS ON THE PHONE APPEALING THEIR DECISION, WITHOUT SUCCESS. A NEW DASHBOARD COSTS $2600.00 (INSTALLED)!! I REPORTED THIS ISSUE HERE BECAUSE IT IS A MANUFACTURING/SAFETY ISSUE RESULTING FROM TOYOTA'S USE OF SUB PAR MATERIALS...LIKE DEFECTIVE WINDSHIELD WIPERS...IF YOU CAN'T SEE OUT OF YOUR WINDSHIELD AT FREEWAYS SPEEDS BECAUSE OF THE GLARE FROM YOUR DASHBOARD, OR THE RESIDUE STUCK ON YOUR WINDSHIELD...YOU ARE AT RISK OF AN ACCIDENT. PLEASE CONTACT ME IF YOU HAVE QUESTIONS?