NHTSA Complaint #11362500 — 2009 TOYOTA CAMRY

WHEN DRIVING OUTSIDE ESPECIALLY DAY TIME AND WHEN HOT AND HUMID, THE CAR'S DASH BECOMES STICKY AND SOFT. I BOUGHT MY CAR NEW IN ALBUQUERQUE, NM AND THE LIVED IN CA, I DID NOT NOTICE THE PROBLEM. NEITHER I RECEIVED ANY NOTIFICATION FROM TOYOTA DEALERSHIP OR NONE IN THE SERVICE CENTER CHECKED WITH ON THIS ISSUE OR TOLD ME THAT THIS COULD HAPPEN AND HENCE NEED TO BE REPLACED AS THEY DID WITH UNINTENDED ACCELERATION ISSUE AND POWER WINDOW SWITCH MALFUNCTION. NOW I HAVE BEEN EXPERIENCING THIS DASH STICKINESS ISSUE AND TOYOTA IN HAWAII IS REFUSING TO REPLACE THE DEFECTIVE AND SUBSTANDARD PRODUCT THAT THEY HAS PUT IN AT THEIR OWN EXPENSE AS THEY HAVE DONE FOR MILLIONS OF OTHER CUSTOMERS. THE REASON DOE REFUSAL IS THAT MY CAR JUST PASSED 10 YEARS SINCE IT WAS BOUGHT. BUT HAD I BEEN KNOWN OF THIS ISSUE BEFORE EVEN EXPERIENCING IT, I WOULD HAVE GOT IT REPLACED. I HAD BEEN TAKING MY VEHICLE REGULARLY TO TOYOTA SERVICE, BUT NONE BOTHERED TO CHECK ON THIS. SINCE IT IS NOT MY ISSUE AND IT IS BECASUE OF THEY USING A DEFECTIVE PART, THEY SHOULD HELP ME IN REPLACING IT COMPLETELY AT THEIR EXPENDITURE. I AM WITH MY FAMILY AND I AM VERY MUCH CONCERNED ABOUT THE SAFETY AND RISKS ASSOCIATED WITH THIS ISSUE AS IT COULD EMIT CHEMICALS BECAUSE OF MELTING OR CHANCES OF FIRE ACCIDENT. PLEASE HELP ME TO HAVE THE SERVCO TOYOTA REPLACE MY DASH. I BROUGHT THIS TO CONTINENTAL US TOYOTA HEAD OFFICE, BUT THEY AGAIN DIRECTED ME TO SERVCO TOYOTA, HAWAII, BUT THEY ARE REFUSING TO HELP. PLEASE INTERVENE AND HELP ME GET THIS FIXED.