NHTSA Complaint #11252126 — 2013 FORD FOCUS

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11252126
Vehicle	2013 FORD FOCUS
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	August 4, 2019
Date Filed	August 28, 2019
Mileage	161,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

WRAY FORD IN BOSSIER TESTED IT, SAID IT WAS A PCM SOFTWARE AND THAT IT WILL COST ME 1600 DOLLARS TO FIX IT. I GAVE FORD THE RECALL NUMBER. THEY TOLD ME THAT MY CAR IS OVER 150,000 MILES AND THAT I WOULD HAVE TO PAY OUT OF POCKET. NOW THIS IS MY SECOND RECALL ON MY CAR, THE FIRST RECALL WAS THE LATCHES, MY DOORS WOULDN'T STAY CLOSE, FORD REPLACE ALL 4 OF MY DOORS, AND BRUCE LEE TOLD ME I HAD ANOTHER RECALL THAT I NEEDED TO GET FIX BUT I HAD TO BRING IT BACK. NOW MY CAR WILL NOT START. AND FORD IS TRYING TO CHARGE ME FOR THE RECALL

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