NHTSA Complaint #11252031 — 2014 KIA FORTE

TL* THE CONTACT OWNS A 2014 KIA FORTE. THE CONTACT STATED THAT THE VEHICLE WAS PURCHASED SECOND HAND. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK. THE CONTACT HAD THE OIL REPLACED WITH SYNTHETIC OIL UPON THE ADVICE OF AN INDEPENDENT MECHANIC; HOWEVER, THE FAILURE CONTINUED. THE CONTACT HAD TO CONSTANTLY ADD OIL TO THE VEHICLE. THE LAST OIL CHANGE WAS PERFORMED ON AUGUST 16, 2019; HOWEVER, HALF OF THE OIL HAD DEPLETED BY AUGUST 28, 2019. THE CONTACT ALSO STATED THAT THE VEHICLE EXPERIENCING ISSUES ACCELERATING, A BURNING ODOR WAS PRESENT, AND SMOKE WAS OBSERVED. OAKLAND KIA (2424 WEBSTER ST, OAKLAND, CA 94612, (510) 267-0688) WAS CONTACTED AND STATED THAT THERE WAS NO RECALL OR WARRANTY TO COVER THE REPAIRS. THE DEALER SCHEDULED AN APPOINTMENT FOR SEPTEMBER 12, 2019. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND ADVISED THAT THE VEHICLE BE TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 40,000. *BF THE CONSUMER STATED THE DEALER ADVISED THE CATALYTIC CONVERTER FAILED. IT WAS NOT COVERED UNDER THE RECALL.