NHTSA Complaint #11251975 — 2016 FORD EXPLORER

I HAVE A 2016 EXPLORER WHICH HAS 2ND ROW AIRBAG SEATBELTS. WHEN PURCHASING MY CAR IT WAS EXPLAINED TO ME THAT REAR AIRBAG SEATBELTS WERE THE BEST SAFETY FEATURE FOR CHILDREN. I DID NOT HAVE CHILDREN AT THE TIME. I NOW HAVE A 2 YEAR OLD WHOM WILL BE EXCEEDING THE LATCH WEIGHT LIMIT SHORTLY. UPON ATTEMPTING TO INSTALL HIS CAR SEAT REAR FACING, IT BECAME APPARENT I AM UNABLE TO RUN AN AIRBAG SEAT BELT THROUGH MY CHILDS CAR SEAT. IT IS A EXTREME SAFETY HAZARD. I REQUESTED MY SEAT BELTS BE CHANGED OUT FOR REGULAR SEAT BELTS AND I WAS TOLD THIS COULD NOT BE DONE AS IT WOULD DEACTIVATE MY CARS AIRBAGS SYSTEM. PLEASE HELP ME FIND A SOLUTION AS I CANNOT PUT HIM IN THE CENTER SEAT. HIS CAR SEAT DOES NOT FIT BEING THE CENTER SEAT OF THE EXPLORER IS NOT A FULL-SIZED SEAT. I HAVE SPOKEN WITH FORD CORPORATE OFFICE, THE DEALERSHIP (OC WELCH FORD IN HARDEEVILLE, SC) AND HAVE GOTTEN LITTLE TO NO ASSISTANCE OTHER THAN THERE IS NOTHING THEY CAN DO BUT ASSIST ME IN FINDING A NEW CAR TO PURCHASE. THAT IS THE LAST THING I WANT TO DO. I AM AT A LOSS AND ONLY WANT WHAT IS BEST FOR MY CHILD. I CANNOT RISK HIM BEING INJURED. WHO CAN I CONTACT TO GET THIS RESOLVED? PLEASE ADVISE URGENTLY.