NHTSA Complaint #11251871 — 2013 TOYOTA SIENNA

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11251871
Vehicle	2013 TOYOTA SIENNA
Component	AIR BAGS
Date of Incident	August 30, 2018
Date Filed	August 27, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	HI

Consumer Description

TAKATA RECALL. RECALL G0P SERVICED BY SERVCO TOYOTA (THIS IS NOT A COMPLAINT AGAINST SERVCO; THEY DID GREAT WORK) 30 AUG 2018 (RECEIPT IN HAND). I AM GETTING READY TO SHIP MY VEHICLE AND THE SHIPPER NEEDS THE SAFERCAR PRINTOUT (SHOWING 0 RECALLS) WHICH STILL REFLECTS AN OPEN RECALL. JUST SPOKE WITH THE TOYOTA SERVICE DESK AND WAS TOLD THAT IT CAN TAKE A YEAR FOR THE DATA TO APPEAR IN THE SYSTEM. IT WILL BE A YEAR IN THREE DAYS (30 AUG 2019). IF THEY JUST STARTED THE UPLOAD PROCESS TODAY, I CANNOT SHIP MY VAN IN THE NEXT TWO WEEKS. HOW CAN I GET THIS UPDATE EXPEDITED? HOW CAN I GET MY VIN CLEARED?

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