NHTSA Complaint #11246770 — 2014 TESLA MODEL S

ON MAY 20TH, 2019, THE SUBJECT VEHICLE WAS UPDATED WITH TESLA'S SOFTWARE UPDATES AND LOST OVER 20 MILES OVERNIGHT. THE VEHICLE HAS SUFFERED FROM A THROTTLING OF PERFORMANCE, CHARGING SPEEDS, AND A LOWERED MAXIMUM BATTERY VOLTAGE CAPACITY WHICH HAS LED TO A SIGNIFICANT DECREASE IN THE NUMBER OF RATED MILES AVAILABLE. TESLA HAS DENIED A BATTERY WARRANTY REPLACEMENT BY CLAIMING THAT THERE IS NO DEFECT. TESLA CLAIMS THAT THE UPDATES WERE ISSUED TO IMPROVE BATTERY LONGEVITY AND HEALTH. HOWEVER, THEY ARE DOING SO TO AVOID REPLACING THESE UNDER WARRANTY AND/OR COMPENSATING OWNERS FOR THE LOSS IN RANGE. THIS APPEARS TO BE IN RESPONSE TO THE GROWING NUMBER OF BATTERY FIRES THAT HAVE OCCURRED WITH TESLA VEHICLES THAT ARE PARKED AND NOT IN OPERATION. TESLA HAS FAILED TO COMMUNICATE ANYTHING WITH REGARDS TO THE SAFETY OF THE AFFECTED VEHICLES AND HAS CONTINUED TO MAKE ADJUSTMENTS TO THE SOFTWARE WITHOUT PROVIDING OWNERS WITH ANY NOTICE OR INFORMATION THAT THEIR VEHICLE MAY BE AFFECTED. THE OWNER OF THIS VEHICLE WAS DENIED A WARRANTY REPLACEMENT AFTER HAVING THE CLAIMS ARBITRATED WITH NATIONAL CENTER FOR DISPUTE SETTLEMENT, WHERE THE ARBITRATOR FOUND THAT THERE WAS NO MANUFACTURING DEFECT. THE SUBJECT VEHICLE CONTINUES TO SUFFER FROM A HIGH RATE OF BATTERY LOSS WHEN THE CAR IS PARKED AND NOT IN OPERATION. THE CAR HAS NOT REGAINED ANY MILEAGE AS A RESULT OF TESLA'S MOST RECENT UPDATES THAT HAVE ATTEMPTED TO REMEDY THE SITUATION. THE SUBJECT VEHICLE SUFFERS FORM REDUCED CHARGING SPEEDS AND IS NOT CAPABLE OF REACHING THE SAME NUMBER OF MILES AS IT DID BEFORE.